Delivery & Returns

We know you probably don’t want to sift through all the fine print, so we’ve made it easy by providing a quick summary of our delivery and returns policy. You’ll find everything you need to know at a glance right here. For those who prefer the full details, you can read the entire policy below!

 

  • Free UK Shipping on all orders. Contact us for international shipping requests.
  • Delivery Time: Typically 2-3 business days (custom orders may take longer).
  • Tracking Info: Sent via email after dispatch.
  • Returns: Return unused items in original packaging within 14 days. Custom products are non-returnable unless faulty.
  • Refunds and Exchanges: Available once returned items are received and inspected.
  • Return Shipping: Customer covers return shipping or can drop off items.

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    Delivery Policy:

    At Willowpress & Co., we aim to ensure your products reach you in perfect condition and on time.

    Shipping

    We currently offer free UK shipping on all orders. If you’re interested in international shipping, please contact us via email, and we will do our best to accommodate your request.


    Delivery Time

    Orders are typically delivered within 2-3 business days, though custom orders may take longer. We’ll keep you updated throughout the process.

    Tracking

    Once your order has been dispatched, we’ll provide you with tracking information via email so you can follow its progress.


    Collection

    Prefer to collect your order? Local collection is available upon request—just let us know when placing your order.


    Courier Selection

    We’ll choose the courier service that best fits your package size and timing needs, ensuring your order is delivered promptly.

    Returns Policy:

    We want you to love your purchase, but if you’re not completely satisfied, we’re happy to help!

    Return Window

    You can return any unused item in its original packaging within 14 days of receiving it. Please note that custom or personalised products cannot be returned unless faulty.


    How to Return

    To initiate a return, please contact us via email. You’ll be responsible for return shipping costs, or you can arrange to drop off the item in person.

    Refunds and Exchanges

    We offer both refunds and exchanges. Once we receive your returned item, we’ll inspect it and process your refund or exchange.

    Proof of Purchase

    For offline purchases, please provide proof of purchase. For online orders, we’ll have your order details on file—no proof needed.